Master Distributors is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APP governs the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the APP may be obtained from the website of the Office of the Australian Information Commissioner at www.aoic.gov.au
What is personal information and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This personal information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.orphea.com.au, in orders from you for products sold, from media and publications, from cookies, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your personal information for the primary purpose of providing our products and services to you, providing information to our clients, and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
This website does not require your sensitive information and therefore does not collect it.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
We collect some information automatically when you visit www.orphea.com.au via third-party vendors such as Google Analytics. This includes information such as the number, date and timing of visits to the website, and the pages of the website visited frequently. This information is not personal information and collected for statistical purposes only. Google may use this information depending on your data sharing settings with them.
Disclosure of personal information
Your personal information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
So we can deliver your orders to you, we will provide your details to postal service providers and couriers that deliver your orders.
Security of personal information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your personal information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
Master Distributors will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information we may require identification from you before releasing the requested information.
Maintaining the quality of your personal information
It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This policy may change from time to time and is available on our website.
31 Dunlop Road
MULGRAVE VIC 3170